Introduction

Welcome to Mitali Foods (https://mitalifoods.in/). These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

Use of the Website

Eligibility

To use our website, you must be at least 18 years old and capable of entering into a legally binding agreement. By using our website, you represent and warrant that you meet these requirements.

Account Registration

When you register an account on our website, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Orders and Payment

Order Acceptance

All orders are subject to acceptance by Mitali Foods. We reserve the right to refuse or cancel any order for any reason at any time. If we cancel an order, we will notify you and refund any payment made.

Payment

We accept various payment methods through secure third-party payment processors. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.

Shipping and Delivery

Shipping Partners

We ship using reliable shipping partners, couriers, and postal services. For larger or heavier items, we may use commercial transport services.

Delivery Timeframes

• Within Tamilnadu: Delivery typically takes 1 to 3 days.
• Other States in India: Delivery generally takes 2 to 6 days. Remote areas may take longer.

Shipping Details

Please provide accurate shipping details to ensure timely delivery. Mitali Foods is not responsible for delays or issues arising from incorrect shipping information.

Returns and Refunds

No Order Cancellations

We do not accept cancellations once an order has been placed due to the significant effort and financial commitments involved in processing orders.

No Refunds

We do not offer refunds for any orders. All sales are final.

Damages or Errors

If you receive a damaged or incorrect item due to our error, you must send clear photographs of the defect on the day of delivery and resend the item at your cost. We will inspect the returned item and, if the defect is confirmed, replace the product. No refunds will be issued.

Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Mitali Foods or its content suppliers and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.

Limitation of Liability

To the fullest extent permitted by law, Mitali Foods shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or services.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamilnadu.

Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and the revised terms will take effect immediately upon posting. We encourage you to review these terms periodically for any updates.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

ANBU SUPERMARKET
3b, Hastinapuram Main Road, Nehru Nagar, Chromepet, Chennai, Tamilnadu-600044
Email: support@mitalifoods.com
Phone: +91 7845757546

Thank you for using Mitali Foods. We appreciate your business and look forward to serving you.